The following Terms and Conditions apply to all treatments provided by The Aesthetic Clinic London (hereinafter "The Clinic") to The Patient (hereinafter "You"). These terms and conditions provide written information regarding the risks, benefits and alternatives of the procedure you are about to undertake. This material serves as a supplement to the discussion you have with your practitioner. It is important that you fully understand this information, so please read this document thoroughly. If you have any questions regarding the procedure, ask your practitioner prior to signing the consent form.
1. SERVICES PROVIDED
The Clinic offers a variety of aesthetic treatments as detailed on our website: theaestheticcliniclondon.com. Treatments will be provided with reasonable care and skill, and The Clinic has appropriate insurance in place. The Clinic reserves the right to refuse treatment if deemed not in your best interest, retaining your deposit in such cases.
2. PRICES
Treatment costs will be agreed upon with The Clinic. Payment is required in full upon completion of treatment, except for the booking fee (see Section 3). Late payments incur interest at 8% above the Bank of England base rate.
3. BOOKING FEE
A non-refundable booking fee of 25% of treatment cost is required for appointments, payable in advance. The fee varies by treatment. We hold deposits for a maximum of 3 months from the date of payment. After this period, the deposit expires and clients will need to make a new booking with a new deposit. Late arrivals will forfeit the booking fee and need to rebook.
4. CANCELLATION & LATE POLICY
Booking fees are non-refundable. Appointments may be rescheduled with 48 hours’ notice. A doctor’s note is required for illness-related rescheduling. Late arrivals may forfeit their booking fee. If you are 5+ minutes late, we may not be able to carry out your treatment, and your deposit will be lost. If you are unsuitable for the treatment you have booked and no alternative treatment is carried out, your deposit will be retained as a consultation fee.
We do not offer free consultations. Please understand that time is set aside exclusively for you including assessment, treatment planning, and clinic resources. This is why deposits are retained in the event you choose not to proceed or are found to be unsuitable. If you’re unsure whether you’re suitable for a specific treatment, we strongly recommend sending clear photos via WhatsApp or Instagram at least 48 hours before your appointment. This allows us to check suitability in advance and help avoid unnecessary loss of deposit.
5. COMPLAINTS
Complaints must be reported immediately. Refer to The Clinic’s After Care, Understanding Your Results, and Adverse Reactions policies prior to making a complaint.
6. LIABILITY
The Clinic’s liability is limited to the cost of treatment. Refunds, if any, are at The Clinic’s discretion and in full settlement of any complaint.
7. CLINIC POLICIES, PROTOCOLS, AND TREATMENTS
7.1 Before Treatment
- Avoid blood thinners (alcohol, aspirin, herbal supplements, vitamin E) for 2 days before and after treatment.
- Avoid makeup on the treatment area.
- For cold sores, take antiviral medication for 5 days before treatment.
- The Clinic may refuse treatment for conditions such as acne, eczema, or if evidence of previous fillers is present.
- No 'before and after' photos are provided by The Clinic.
- Please note that if you have existing lip filler, there is an increased risk of filler migration.
Should migration occur after your treatment has fully healed, and you decide to have the filler dissolved,
a fee of £220 will be applicable for the dissolving procedure.
7.2 After Care
- Expect hardness and bumps at the injection site for up to 2 weeks.
- Bruising and inflammation are common; apply cold compresses for 72 hours, then heat compresses.
- Avoid touching, makeup, alcohol, smoking, exercise, and lying down on the treated area for 24 hours.
- Avoid extreme heat and sun exposure for 72 hours.
- For Non-Surgical Rhinoplasty, avoid wearing glasses for 72 hours.
- Post-Treatment Appearance:
Lips or skin may appear lumpy, red,or uneven immediately after treatment due to swelling.
This should subside over time.
-I understand and will follow the post-treatment instructions provided.
Recovery may take 2-4 weeks.
7.3 Top Up and Correction Policy
- Top-ups or corrections must be scheduled within 2 weeks of initial treatment.
- After the 2 week period has elapsed then full payment is required.
- Only one top-up is allowed after initial treatment at specified charges.
- Multiple treatments may be necessary for Masseter Jawline Slimming.
-Tops ups and or corrections will only be provided if the issue is visible in a photo.
-A photo must be provided before the clinic arrange a face to face review.
7.4 Understanding Your Results
- Results vary; initial swelling and bruising are normal.
- Follow pre- and post-treatment instructions to optimise results.
- No guarantee or complete satisfaction or specific results.
- Additional treatments may be necessary to achieve desired outcomes.
- Dermal fillers are temporary, typically lasting 4-8 months.
- Follow-up treatments will be needed to maintain the effects.
- The exact duration varies based on individual factors.
- Uneven Appearance:
Some areas of your face may respond differently to filler, resulting in an uneven appearance.
This can often be corrected with additional injections.
However, if your treatment area is uneven to begin with, we may not be able to completely even it out.
7.4.1: Treatment Guarantee Period:
- All treatments come with a 2-week guarantee period from the date of initial treatment
- During this 2-week period, we will assess and address any concerns or desired adjustments
- Like any cosmetic product or service, this guarantee period is limited and expires after 2 weeks
- Once the 2-week guarantee period has elapsed:
- All corrections, adjustments, or modifications will incur additional charges
- The clinic is not liable for changes that occur after this period
- This policy reflects the temporary nature of dermal fillers as a cosmetic treatment
- No lifetime guarantee is offered or implied
7.4.2: This policy exists because:
- Dermal fillers are temporary aesthetic treatments, not permanent solutions
- Results naturally change over time due to factors beyond our control
- Like most cosmetic products and services, our guarantee is time-limited
- The clinic cannot be responsible for natural changes that occur months or years after treatment
Specific Treatment Considerations:
7.4.3: Non-Surgical Nose Jobs:
- In rare cases, treatment may affect skin integrity and healing
- Some clients may experience persistent redness at the nose tip
- Correction through filler dissolution is available at a cost of £220
- This is a known risk that must be accepted when proceeding with treatment
7.4.4: Lip Fillers:
- There is an inherent risk of filler migration, particularly when adding filler to areas with existing product
- Migration is a natural occurrence due to anatomy and muscle movement, not related to injector technique
- This risk increases over time and with multiple treatments
- Filler dissolution is available if needed at a cost of £220
- This is considered a known risk of treatment that must be accepted when proceeding
7.5 Adverse Reactions
- Report any adverse reactions immediately.
- For emergencies, contact the clinic via email.
-With all injectable procedures we are damaging the integrity of the skin scar tissues, and scars, marks and scabs can form. You are consenting to downtime from work/activities after treatment for the appropriate healing time. You are consenting that risks and potential side effects from all and any treatment can be possible. All clients heal differently and we can’t be sure that some clients won’t get the adverse effect after treatment. This is very rare however it can happen.
- Treatment Risks:
Results are not guaranteed for all clients,
and the reaction to fillers is unpredictable.
There are risks involved, including bleeding, bruising, infection, numbness, scarring, lumps, or necrosis.
We are not liable for any adverse outcomes or permanent damage.
7.6 Removing Filler
- Filler removal incurs a charge of £220.
7.7 Face Symmetry Alignment
- Perfect symmetry is not achievable with fillers. Corrections within 2 weeks are free; after that, extra costs apply.
7.8 Refunds
- No refunds for treatments once begun.
7.9 Non-Obligation Treatment
- No obligation to proceed with treatment; booking fee covers appointment costs.
7.10 Special Event Planning
- Allow 2-4 months for healing and potential corrections before special events.
8. CONSENT FORM
A consent form must be completed truthfully before treatment. False information may reduce treatment effectiveness, for which The Clinic is not responsible.
9. VARIATION
The Clinic reserves the right to vary any terms, including treatment costs.
10. COMPLAINT PROCEDURE
Complaints should be emailed to theaestheticcliniclondon@gmail.com or mailed to
The Aesthetic Clinic London Hurlingham studios Ranelagh gardens, London, SW6 3PA
Acknowledgement within 5 working days and final response within 8 weeks.
11. CLINIC
Children and friends are not allowed during treatments due to space and insurance limitations.
11.1 CLINIC OPERATION HOURS
The clinic working hours are Monday, Tuesday, Thursday, Friday, Saturday, 9:00 AM to 5:00 PM.
This also includes responding to messages on social media.
Any messages received outside these hours will be responded to during the next business day.
11.2 CLINIC PHONE NUMBER:
07496719640
12. APPLICABLE LAW
This contract is governed by English law, with exclusive jurisdiction of the English courts.